Flat monthly fee. 24/7 NOC. Real engineers who answer the phone in 8 minutes flat. The unsexy, mission-critical stuff that keeps your business running while you sleep.
Managed IT services means a single provider takes responsibility for your technology environment on a fixed monthly fee — proactive monitoring, helpdesk, patch management, security, and strategic planning all bundled. Maverick Endeavors provides managed IT to Nashville and nationwide businesses with 10 to 500 employees, including the 24/7 NOC, on-site service, and vendor coordination most internal teams can't sustain alone.
Most "managed IT" pitches you'll hear are vague. Ours isn't. Every Maverick agreement spells out exactly what you get, what's covered, and what isn't. Here's the standard inclusion list — most clients add cybersecurity and backup on top.
Most MSPs operate like call centers. A ticket comes in, gets routed to a Tier-1 reading a knowledge-base script in a different time zone, and gets escalated only after the user gives up.
Maverick operates like a fire crew. Every Nashville-based engineer has documentation on your environment before they pick up. We measure pickup time (8 minutes average), first-call fix rate (87%), and time-to-resolution — and publish them to clients monthly.
Managed IT makes sense when you have 10+ employees who can't afford downtime, when "the IT person" is also "the office manager," when you're worried about ransomware, or when you're spending more on break-fix invoices than a flat managed agreement would cost.
It does not make sense if you have a fully-staffed internal IT department and just need occasional project help. For those cases, see our cybersecurity or security camera service lines à la carte.
Have one or two internal IT people? Maverick layers on what they don't have time for: 24/7 after-hours coverage, security operations, compliance documentation, complex project execution, vacation coverage, and access to senior engineers when something hairy comes up. Your IT person stays the hero — we handle the night shift.
Most clients land on Core. Hardened adds the full security stack. Tactical is for compliance-driven shops.
| Inclusion | Core | Hardened | Tactical |
|---|---|---|---|
| 24/7 NOC monitoring | ✓ | ✓ | ✓ |
| Unlimited helpdesk | ✓ | ✓ | ✓ |
| Patch management | ✓ | ✓ | ✓ |
| Asset inventory & lifecycle | ✓ | ✓ | ✓ |
| EDR / Next-gen antivirus | — | ✓ | ✓ |
| MFA enforcement & SSO | — | ✓ | ✓ |
| Phishing simulation & training | — | ✓ | ✓ |
| Dark-web credential monitoring | — | ✓ | ✓ |
| Image-based + immutable backups | Add-on | ✓ | ✓ |
| Compliance documentation (HIPAA/PCI/CMMC) | — | — | ✓ |
| vCISO services | — | — | ✓ |
| Quarterly DR test drills | — | — | ✓ |
Maverick's managed IT services include 24/7 NOC monitoring, unlimited helpdesk support with live-engineer pickup, automated patch management, antivirus/EDR, backup monitoring, asset inventory, vendor coordination, and quarterly strategic business reviews — all on a flat monthly per-user fee with documented scope.
Most Maverick managed-IT engagements land between $125 and $225 per user per month, depending on the security stack and on-site service requirements. Exact pricing comes from a free IT assessment — no quotes pulled from thin air.
Break-fix means you call IT when something breaks and pay by the hour — incentives are misaligned. Managed IT means a fixed monthly fee covers proactive monitoring, patching, and unlimited support so things break less often. Managed-IT clients typically see 60-80% less downtime.
Yes. Maverick offers co-managed IT where we layer on top of an existing internal IT person or team. Common gaps we fill: after-hours coverage, complex projects, cybersecurity expertise, compliance documentation, and vacation/sick coverage.
Maverick's average ticket pickup time is 8 minutes — measured across all tickets, not cherry-picked. Critical incidents (server down, ransomware indicators, network outage) get priority routing and typically have an engineer working them within 5 minutes.
Yes. Maverick is vendor-agnostic. If your business runs on QuickBooks, Epic, AutoCAD, Sage, ServiceTitan, or any other line-of-business app, we coordinate with those vendors on your behalf. You don't lose tools you depend on — we just stop being the one stuck on hold with vendor support.
EDR, MFA, phishing sim, dark-web monitoring. Defense in depth, not box-checking.
ExploreAI smart cameras, NVR/cloud hybrid, license plate capture, Alarm.com integration.
ExploreDownload our 5-page assessment, fill it out, and we'll give you a real number — not a sales pitch.
Get ItDownload the assessment, send it back, and a Maverick engineer will reach out with a flat monthly quote within one business day.