Three managed IT tiers built around what your business actually needs — not a hard-coded vendor stack. We pick the right platform for your environment; you pick the right tier for your risk profile. Tennessee anchor pricing shown; pick your region for adjusted numbers.
| Capability | Watch | Watch Plus | Watch Pro |
|---|---|---|---|
| / Core support | |||
| Helpdesk + remote support | ✓ | ✓ | ✓ |
| Patch management (OS + apps) | ✓ | ✓ | ✓ |
| Endpoint protection (next-gen AV) | ✓ | ✓ | ✓ |
| Microsoft 365 administration | ✓ | ✓ | ✓ |
| Cloud backup (core data) | ✓ | ✓ | ✓ |
| Monthly health reports | ✓ | ✓ | ✓ |
| Business-hours response SLA | ✓ | — | — |
| / Security stack | |||
| 24/7 monitoring + alerting | — | ✓ | ✓ |
| Endpoint Detection & Response (EDR) | — | ✓ | ✓ |
| Security awareness + phishing sim | — | ✓ | ✓ |
| Microsoft 365 backup (mail/OD/SP/Teams) | — | ✓ | ✓ |
| DNS-layer protection | — | ✓ | ✓ |
| Email security + BEC defense | — | ✓ | ✓ |
| 24/7 response SLA | — | ✓ | ✓ |
| Quarterly business reviews | — | ✓ | ✓ |
| / Advanced & compliance | |||
| Managed Detection & Response (MDR) w/ SOC | — | — | ✓ |
| Application allowlisting / zero-trust | — | — | ✓ |
| Identity Threat Detection (ITDR) | — | — | ✓ |
| Dark web + credential monitoring | — | — | ✓ |
| Compliance framework readiness | — | — | ✓ |
| vCIO / IT strategy consultations | — | — | ✓ |
| Priority response SLA | — | — | ✓ |
Not every environment fits a managed-services agreement. Here are the alternatives.
You have an internal IT team. We supplement them with senior expertise, 24/7 coverage, security stack, and the parts of the role they don't want to staff full-time. Pricing scales with what you retain in-house.
Fractional CIO engagement — technology roadmaps, vendor strategy, board-level IT reporting, M&A integration support, compliance strategy. Available as a fixed monthly retainer or hourly.
One-time projects, cloud migrations, infrastructure refreshes, M365 deployments, network buildouts. Fixed-scope quotes preferred; hourly when scope is exploratory.
One-time emergency response for non-clients or out-of-scope incidents. 1-hour minimum. We prioritize existing managed clients, but we'll help when capacity allows.
Scheduled or emergency work outside business hours. After-hours rates apply for both project and break-fix engagements outside 8a-6p weekdays.
Transparency matters more than marketing fluff. Here's what sits outside the managed agreement:
If something feels nickel-and-diming, tell us. We'd rather have the awkward conversation than the awkward invoice.
You pay a flat monthly fee per employee covered by the agreement, regardless of how many devices they use (laptop, phone, tablet). When headcount changes, the bill changes with it. Most modern MSPs use per-user because it aligns with how support actually gets delivered — tickets come from people, not laptops.
Watch starts at 5 users minimum. Watch Plus and Watch Pro start at 10 users. Smaller organizations (1-4 users) typically fit better with hourly support or block-hour arrangements — we'll tell you honestly when an MSP agreement isn't the right fit.
Standard is a 12-month initial term, then month-to-month after that. We don't lock clients into multi-year commitments. If we're not earning the relationship every month, you should be able to leave.
Yes. You can upgrade at any time (prorated). Downgrade requests are honored at the next billing cycle. Most clients move up, not down — usually after a security incident in their industry that highlights what the higher tier provides.
Adjust your user count at any monthly billing cycle. We bill on the current active count, not historical headcount. Offboarding the departing user (account disable, data preservation, license recovery) is included.
No. Hardware (PCs, servers, firewalls, switches, cameras) and third-party software licensing pass through at cost plus a small markup. Hardware-as-a-Service (monthly hardware leasing) is available as an add-on if you prefer everything bundled into one predictable monthly number.
Labor costs, business operating costs, and prevailing market rates vary meaningfully between regions. A Tennessee MSP price benchmarked against a New York or California buyer would be unrealistic — either we'd be losing money there, or we'd be overcharging here. We use a regional multiplier on our Tennessee anchor prices so buyers everywhere see fair, market-aligned numbers.
The numbers on this page are "from" anchors. Your actual quote depends on environment complexity, current technology debt, compliance requirements, after-hours coverage needs, and a few other factors. We give you a precise quote after a free 30-minute assessment — typically within 2 business days.
30-minute free assessment, no pressure pitch. We'll review your environment, recommend the right tier, and send a precise quote within 2 business days.
Request a quote 615-274-9555