Get Help. Fast.

/ 01What we'll need from you

The faster we have the right context, the faster we resolve. When opening a ticket or calling, have these ready when possible:

• Your name and company — sounds obvious, gets missed half the time
• What's broken — specific error message if there is one, screenshot if you can
• When it started — this morning? after the latest Windows update? after we changed something?
• How many people affected — just you, your team, whole office, multiple sites
• Business impact — nice-to-fix vs. blocking revenue. We prioritize accordingly.
• Device / location — which laptop, which user, which office

/ 02Self-help resources

Some things you can answer faster than we can answer for you:

/ 03System status

For widespread issues affecting multiple clients (cloud provider outages, Microsoft 365 incidents, ISP-level events), we publish status updates to keep you in the loop without flooding your inbox.

• Microsoft 365 Service Health — admin.microsoft.com (your tenant admin can view)
• Azure Status — status.azure.com
• Major Tennessee carrier status — check with your circuit provider directly (Comcast, AT&T, Spectrum, Lumen/CenturyLink)
• Maverick incident communication — for incidents touching multiple clients, we send email alerts to designated contacts and update via your standard communication channel

/ 04Security incident? Suspected phishing?

If you think you clicked something you shouldn't have, or your account is acting strange: stop, do not enter any more passwords, and call 615-274-9555 immediately. Don't email about it (the attacker may be reading your email). Don't try to fix it yourself. Time matters more than process for security incidents.

If you received a suspicious email and want it analyzed, you can forward it as an attachment to phish@maverickendeavors.com — do not click anything in the email first.