Frequently Asked
Questions.

A managed service provider (MSP) is an outsourced IT department that handles your technology — networks, computers, cybersecurity, cloud, phones, and security systems — for a flat monthly fee. Instead of waiting for things to break and paying hourly to fix them, you get continuous monitoring, planned upgrades, and a single team accountable for keeping the lights on. Maverick Endeavors has operated as the MSP for businesses across Nashville and nationwide for 23+ years.

Break/fix IT charges hourly when something breaks; you pay each time you need help. Managed IT services charges a flat monthly fee for continuous monitoring, patching, security, and unlimited support. Managed IT is cheaper long-term, more predictable, and stops most issues before they become outages. Break/fix is appropriate only for very small environments with extremely low IT dependence.

Maverick Endeavors was founded in 2003 and has operated continuously for 23+ years. We are headquartered in Nashville, Tennessee, hold Microsoft Partner status (MPN 3318934), and serve clients across all of Tennessee and nationwide.

Maverick Endeavors is headquartered in Nashville, Tennessee. We provide on-site service across all of Tennessee — with our deepest concentration in Middle TN (Nashville, Franklin, Brentwood, Murfreesboro, Hendersonville, and surrounding areas) — and remote-capable service nationwide. The main line is 615-274-9555.

Managed IT services in Nashville typically range from $99 to $250 per user per month depending on coverage tier, security requirements, and compliance needs. Maverick offers flat-rate plans that include 24/7 helpdesk, EDR endpoint protection, patch management, image-based backups, and quarterly business reviews. We provide a free written assessment to quote your exact scope.

Maverick typically charges a one-time onboarding fee covering the discovery and assessment phase, asset inventory, monitoring agent deployment, and documentation buildout. Onboarding fees scale with environment size, usually $1,500 to $7,500 for SMBs. We quote it up-front in writing — no surprise charges.

No. Maverick managed-IT plans include 24/7/365 support from our live NOC at no extra charge. After-hours response time matches business-hours — averaging 8 minutes. Some MSPs charge premium rates for nights and weekends; we do not.

User counts are reconciled monthly. If you add users we bill for the new seats in the next cycle. If you reduce users we credit you on the next invoice. There are no penalties for headcount changes, no minimums beyond the contracted base count, and no early-termination fees on annual agreements.

Yes. Unlike most MSPs, Maverick designs and installs AI smart camera systems with motion analytics and license plate recognition, integrated access control, and alarm integrations in addition to managing the IT. We deliver this through our partner Security AllStar (licensed low-voltage installer for cameras, access control, and security cabling). All camera networks are VLAN-isolated for zero-trust architecture. Physical security and cybersecurity sit under one roof — one bill, one team, one phone number.

Maverick deploys a defense-in-depth stack including: SentinelOne EDR for endpoints, Microsoft Defender or equivalent for email and identity, MFA enforcement across all accounts, DNS filtering, network segmentation via VLANs, vulnerability scanning, dark-web credential monitoring, phishing simulation, and SIEM-based log aggregation. We layer human review on top — automated detection only goes so far.

Yes. As a Microsoft Partner we migrate businesses to and within Microsoft 365 regularly — from Exchange on-prem, Google Workspace, GoDaddy, Rackspace, or other M365 tenants. Migrations are scheduled around your business hours, include mailbox/file/calendar/contacts/teams data, and we run a parallel cutover so users never lose access mid-move.

Yes. Maverick is a Sangoma partner offering hosted PBX, SIP trunking, contact-center features, mobile softphones, paging, and number porting. Sangoma was built on FreePBX (the largest open-source VoIP platform) so the underlying technology is mature and well-supported. We handle the porting, deployment, and ongoing management.

Yes. We support HIPAA (healthcare), PCI-DSS (payment cards), CMMC and DFARS (defense contractors), SOC 2, and various state privacy laws. We do not act as your auditor or QSA, but we deliver the technical controls, policy documentation, evidence packages, and remediation roadmap your auditor will require. We have walked clients through Level 1 and Level 2 CMMC assessments.

Maverick averages an 8-minute response time on IT support tickets, faster than 92% of MSPs benchmarked. Critical incidents (production-down, security event, suspected ransomware) get a live engineer immediately. Standard tickets resolve in under an hour for 78% of cases. Tickets that require deeper investigation or vendor coordination get scoped with a committed timeline.

You get a small, consistent team — typically a primary engineer plus one or two backups who know your environment. Our turnover is low, our team is Nashville-based, and we document everything so even when a new engineer is on the call they come in already knowing your stack. No "what version of Windows are you running" theater.

Three ways: (1) call 615-274-9555, (2) email helpdesk at maverickendeavors dot com, or (3) submit through the client portal we provision during onboarding. All three create the same ticket and trigger the same response SLA. For after-hours emergencies, calling is fastest — the line rings to the on-call engineer directly.

No. If we work on a covered issue and cannot resolve it, there is no charge — the monthly fee covers our effort, not just our wins. For out-of-scope projects we agree on a flat or hourly rate up front. If we genuinely cannot solve a problem (rare, but it happens with proprietary vendor software), we manage the vendor escalation on your behalf at no additional cost.

Workstations are patched monthly within 14 days of Microsoft's release (faster for critical CVEs — typically 48 to 72 hours). Servers are patched on a maintenance window we agree on with you, usually monthly outside business hours, with critical out-of-band patches expedited. Third-party application patching (Adobe, Java, browsers) runs on its own cadence. All patches are tested in a pilot group before broad rollout.

We test them. Quarterly. With a real restore drill where we pull a recent backup, restore it to a sandbox, validate the data, and document the result. You see the test report. Backup configuration without restore testing is what we call "backup theater" — most MSPs do exactly that and discover the problem only during an actual disaster.

Maverick uses an integrated stack including a remote monitoring and management (RMM) platform for endpoints and servers, dedicated network monitoring for switches and firewalls (Meraki dashboard, PRTG, or equivalent), Microsoft 365 admin center alerts, EDR console for security events, and a centralized ticketing system. All alerts flow into our 24/7 NOC.

Maverick serves healthcare (HIPAA-ready), construction (job-site Wi-Fi, multi-site rollouts), manufacturing (OT/IT convergence, CMMC), property management (multi-tenant networks), legal and accounting (compliance-first), logistics (warehouse and fleet connectivity), hospitality (PCI, guest Wi-Fi, POS), and retail/e-commerce (POS, cameras, multi-location). We do not work with industries we cannot serve well — we will tell you if we are not a fit.

Visit the IT Assessment page to download our 14-page IT Assessment Form (a fillable Word document). Complete it (about 15 to 20 minutes), email it back to info at maverickendeavors dot com, and we will return a written report within five business days covering security gaps, infrastructure risks, compliance posture, and prioritized recommendations. No cost, no obligation, no sales pressure.

Full onboarding for a typical SMB takes 30 to 60 days. The Assess phase runs 5 to 10 days (network scan, audit, documentation). The Stabilize phase runs 2 to 4 weeks (patch the immediate issues). The Harden phase runs 3 to 6 weeks (MFA, EDR, segmentation, backups). After that you are in steady-state Scale phase with quarterly reviews. For urgent situations (post-breach, post-departure of previous IT) we can compress the timeline.

No. We operate the stack you already have wherever it makes sense. We will recommend changes for things that are unsupported, insecure, or end-of-life — but we don't force rip-and-replace just to push our preferred vendors. The exceptions are usually outdated firewalls (if they can't do modern threat prevention), unsupported Windows Server versions, and any equipment that can't accept current security patches.

Standard Maverick managed services agreements are 12-month terms with auto-renewal you can cancel with 60 days notice. Scope is documented in plain English (not legalese), pricing is fixed for the term, and the only price escalators are headcount changes you approve and an annual CPI adjustment capped at 5%. Project work happens on separate statements of work (SOWs) signed individually.

Maverick is headquartered in Nashville, Tennessee with on-site service across all of Tennessee (deepest concentration in Middle TN) and remote-capable service nationwide. For clients with multi-state operations we coordinate on-site technicians via our partner network — you call one number, we handle the rest, including vendor coordination, scheduling, and quality assurance.