Most modern MSPs use per-user pricing (a flat monthly fee per employee), typically $100-$300 per user per month depending on tier. Other models include per-device, tiered bundles, and flat-rate all-inclusive.
MSPs use four common pricing models, with per-user being the most prevalent in 2026:
Flat monthly fee per employee covered by the agreement, regardless of how many devices each person uses. Typical range: $100-$300 per user/month. Predictable, scales with headcount, and aligns with how support actually gets delivered (tickets come from people, not laptops).
Charged per managed endpoint (workstation, server, network device). Common rates: $50-$100 per workstation, $100-$400 per server, $30-$75 per firewall. Used to be dominant but losing ground to per-user since modern workers have multiple devices.
Good / Better / Best packages with different feature sets. Base tier might cover patching and helpdesk; premium tier adds 24/7 monitoring, advanced security, and compliance support. Lets buyers self-select based on their risk tolerance.
One monthly number covers everything including unlimited support, projects, and incidents. Predictable but typically priced higher to account for risk — provider eats variance instead of you.
Hidden out-of-scope charges that turn predictable pricing unpredictable. Common gotchas: after-hours work, server issues, cybersecurity incidents, project work, vendor management. Ask for a clear list of what's in scope and what triggers additional charges before signing.
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